Home

​​​Next Generation 911 Resources

The 911 Services Board adopted a new Kentucky NG911 Road Map at its Dec. 1, 2020, meeting. The road map includes a comprehensive NG911 readiness assessment. This dynamic​ document will help PSAPs and the 911 Services Board chart a course to implement NG911 statewide.

Kentucky NG911 Road Map (released 12/2020)​​

Legislation brings change to 911 Services in Kentucky

The 2016 session of the General Assembly adopted HB 585, updating several 911 statutes in Kentucky, including the name of the state board that has jurisdiction over wireless 911 services. Effective July 15, 2016, the CMRS Board has been renamed the Kentucky 911 Services Board.

While a new comprehensive webpage is being prepared to accommodate the updates and edits made necessary by the legislation, this single page will serve as the Board’s website.

Important Message for All Certified PSAPs

Financial Reporting Tips for PSAPs

Click below for the Kentucky 911 Services Board's presentation from the 2019 Kentucky Emergency Services Conference explaining financial reporting obligations for certified PSAPs and lessons learned from 2019 PSAP financial reviews.

2019 KESC Lessons Learned from PSAP Financial Reviews

Provider Reporting

1. Quarterly Zip Code Reports: Pursuant to 202 KAR 6:080 all CMRS providers are required to submit zip code subscriber reports detailing prepaid, postpaid and Lifeline subscriber counts quarterly. To assist with your submission, the 911 Services Board staff developed a template in MS Excel to ensure uniform submission for all CMRS providers. The MS Excel template, titled "Provider Reporting," can be downloaded below.

Please note that the annual report template is formatted in a manner that is conducive with the quarterly zip code reporting mechanism. As such, submitting quarterly zip code reports for 2018 and beyond using the template below will satisfy the annual report requirement.

2. Provider Annual Reports: Pursuant to KRS 65.7630 (4), CMRS providers shall submit to the board "one annual report each calendar year of the total number of active CMRS connections in each zip code within Kentucky served by the provider for each month during the year. The report shall be in the form and manner prescribed by the board and shall be submitted no later than thirty (30) days after the end of each year. Each CMRS provider shall include in its report separate counts of the numbers of active CMRS connections attributable to prepaid customers, postpaid customers, and wireless low-income Lifeline customers served by the CMRS provider for each month." 

The 911 Services Board developed a MS Excel spreadsheet template for CMRS providers to complete their statutorily required annual report:

​Provider Reporting Form (updated 02/29/2024)

Please send completed "Provider Reporting" files to: 911Services@ky.gov.

3. Lifeline Providers: Please note that pursuant to 2016 HB 585, any provider receiving reimbursement from the USF Lifeline program is required to remit $.70 per month per Lifeline subscriber to the 911 Services Board. Payments should be made through the portal below. As directed by KRS 65.7636 (2)(a), providers shall remit to the Kentucky 911 Services Board "The number of unique end users with Kentucky addresses for which the Lifeline provider received reimbursement from the universal service fund during the immediately preceding month." Monthly Lifeline subscriber counts must be listed in your monthly postpaid Provider Remittance Report using the portal below.

Provider and Tax Service Remittances

Providers (or their Tax Service) remitting 911 surcharges to the Board will continue to do so using the EFT and Provider Remittance Report process. 

Prepaid surcharges are collected through the Kentucky Department of Revenue.

How to Submit Prepaid Reporting Online

• 1. To register, visit the Department of Revenue's E-file and Payment Options page
  
• 2. Choose the tax type "Commercial Mobile Radio Service (CMRS) Prepaid Service Charge"
• 3. Click Electronic Filing and Payment link

Postpaid and Lifeline surcharges are reported and collected by the 911 Services Board.

How to Submit Postpaid and Lifeline Surcharges Online

• 1. Register a Kentucky.gov account here: https://secure.kentucky.gov/identity/account/regis​ter
  
• 2. Email your Kentucky.gov username to: shellyc.clark@ky.gov​
• 3. Once we receive your Kentucky.gov username, we will contact you via email with instructions to proceed with your online remittance.
  

Submit Postpaid and Lifeline Report Online