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Provider Information


Provider Reporting

Quarterly Zip Code Reports

The 911 Services Board approved 2021 grants awards at its March 23, 2021, meeting. 2021 grant recipients are listed here: 2021 911 Grant Awards

2020 911 Services Board grant awards announced

Pursuant to 202 KAR 6:080 all CMRS providers are required to submit zip code subscriber reports detailing prepaid, postpaid and Lifeline subscriber counts quarterly. To assist with your submission, the 911 Services Board staff developed a template in MS Excel to ensure uniform submission for all CMRS providers. The MS Excel template, titled "Provider Reporting," can be downloaded below.

Please note that the annual report template is formatted in a manner that is conducive with the quarterly zip code reporting mechanism. As such, submitting quarterly zip code reports for 2018 and beyond using the template below will satisfy the annual report requirement.

Provider Annual Reports

Pursuant to KRS 65.7630 (4), CMRS providers shall submit to the board "one annual report each calendar year of the total number of active CMRS connections in each zip code within Kentucky served by the provider for each month during the year. The report shall be in the form and manner prescribed by the board and shall be submitted no later than thirty (30) days after the end of each year. Each CMRS provider shall include in its report separate counts of the numbers of active CMRS connections attributable to prepaid customers, postpaid customers, and wireless low-income Lifeline customers served by the CMRS provider for each month."

The 911 Services Board developed a MS Excel spreadsheet template for CMRS providers to complete their statutorily required annual report:

Provider Reporting.xlsx

Please send completed "Provider Reporting" files to: 911Services@ky.gov.

Lifeline Providers

Please note that pursuant to 2016 HB 585, any provider receiving reimbursement from the USF Lifeline program is required to remit $.70 per month per Lifeline subscriber to the 911 Services Board. Payments should be made through the portal below. As directed by KRS 65.7636 (2)(a), providers shall remit to the Kentucky 911 Services Board "The number of unique end users with Kentucky addresses for which the Lifeline provider received reimbursement from the universal service fund during the immediately preceding month." Monthly Lifeline subscriber counts must be listed in your monthly postpaid Provider Remittance Report using the portal below.

2020 911 Grant Awards

Provider and Tax Service Remittances

Prepaid and Postpaid Remittance

Providers (or their Tax Service) remitting 911 surcharges to the Board will continue to do so using the EFT and Provider Remittance Report process.

Prepaid surcharges are collected through the Kentucky Department of Revenue.

How to Submit Prepaid Reporting Online

  1. To register, visit the Department of Revenue's E-file and Payment Options page
  2. Choose the tax type "Commercial Mobile Radio Service (CMRS) Prepaid Service Charge"
  3. Click Electronic Filing and Payment link

Postpaid and Lifeline surcharges are reported and collected by the 911 Services Board.

How to Submit Postpaid and Lifeline Surcharges Online

  1. Register a Kentucky.gov account here: https://secure.kentucky.gov/portal/registration.aspx
  2. Email your Kentucky.gov username to christie.ross@ky.gov
  3. Once we receive your Kentucky.gov username, we will contact you via email with instructions to proceed with your online remittance.

If you have any questions or need additional information, please contact the Kentucky 911 Services Board: 911Services@ky.gov