Provider and Tax Service Remittances
Providers (or their Tax Service) remitting 911 surcharges to the Board will continue to do so using the EFT and Provider Remittance Report process.
Prepaid surcharges are collected through the Kentucky Department of Revenue.
How to Submit Prepaid Reporting Online
- To register, visit:
Department of Revenue’s E-file and Payment Options page - Choose the tax type “Commercial Mobile Radio Service (CMRS) Prepaid Service Charge“
- Click Electronic Filing and Payment link
Postpaid and Lifeline surcharges are reported and collected by the 911 Services Board.
How to Submit Postpaid and Lifeline Surcharges Online
- Register a Kentucky.gov account here: https://secure.kentucky.gov/identity/account/register
- Email your Kentucky.gov username to: geri.price@ky.gov
- Once we receive your Kentucky.gov username, we will contact you via email with instructions to proceed with your online remittance.
Provider Reporting
Quarterly Zip Code Reports: Pursuant to 202 KAR 6:080 all CMRS providers are required to submit zip code subscriber reports detailing prepaid, postpaid and Lifeline subscriber counts quarterly. To assist with your submission, the 911 Services Board staff developed a template in MS Excel to ensure uniform submission for all CMRS providers. Download the CMRS Provider Reporting Form. (see attachments tab)
Please email completed CMRS Provider Reporting documents to 911Services@ky.gov.
Please note that the annual report template is formatted in a manner that is conducive with the quarterly zip code reporting mechanism. As such, submitting quarterly zip code reports for 2018 and beyond using the template below will satisfy the annual report requirement.
Provider Annual Reports: Pursuant to KRS 65.7630 (4), CMRS providers shall submit to the board “one annual report each calendar year of the total number of active CMRS connections in each zip code within Kentucky served by the provider for each month during the year. The report shall be in the form and manner prescribed by the board and shall be submitted no later than thirty (30) days after the end of each year. Each CMRS provider shall include in its report separate counts of the numbers of active CMRS connections attributable to prepaid customers, postpaid customers, and wireless low-income Lifeline customers served by the CMRS provider for each month.”
Lifeline Providers: Please note that pursuant to 2016 HB 585, any provider receiving reimbursement from the USF Lifeline program is required to remit $.70 per month per Lifeline subscriber to the 911 Services Board. Payments should be made through the portal below. As directed by KRS 65.7636 (2)(a), providers shall remit to the Kentucky 911 Services Board “The number of unique end users with Kentucky addresses for which the Lifeline provider received reimbursement from the universal service fund during the immediately preceding month.” Monthly Lifeline subscriber counts must be listed in your monthly postpaid Provider Remittance Report.